A new commercial printer for your office can easily cost thousands of dollars. Although information is commonly transferred digitally and viewed on screens, many clients, partners, stakeholders, and potential customers still rely on physical copies. A high-quality printer can be one of your most important investments, and without proper maintenance and repair, it can quickly become more of a problem than a solution. With this in mind, you should invest thought and resources into partnering with a strong printer maintenance and repair provider. Choosing between different operations and teams can be daunting, but GREENAN can help. When choosing your printer maintenance partner, look for these three qualities.
- Fast Response Time
Location, location, location—this consideration isn’t only important to real estate, but it’s also the first consideration of choosing the right printer maintenance company. If you choose a company located too far away from your business, you may have to deal with a long wait and longer operations interruptions. Focus on choosing a trusted local vendor that is not only responsive during the initial visit but is also able to be responsive to resolving the issue. A company with a large parts inventory and excellent communication procedures will serve you best.
A good printer service technician should leave no pin unturned. They will take the time to complete a diagnosis, cleaning, and tune-up of your machine before making repair recommendations. Since printers can be complex and temperamental workhorses, problems are often caused by a combination of factors. Repeated paper jams could be caused by worn out parts and leaking toner cartridges. This attention to detail and thoroughness is critical, as you wouldn’t want to spend money on a repair that is only temporary and does not address the root causes.
- Ongoing Education and Maintenance
Finally, a good printer repair services will aim to stop printer malfunctions before they even happen. Routine maintenance can reduce your printing costs, extend the life of your equipment, and keep your productivity at peak levels. Protecting your investments should be a printer repair service’s priority. Beyond offering a monthly service contract, printing technicians will make consistent efforts to train your staff on best practices. Many printer complications can be avoided if the staff is educated on equipment parameters and correct usage.
At GREENAN, we embody a commitment to fast response times, thoroughness, and client education. For decades, we’ve serviced printers and other large office equipment in the New York area. Our technicians are trained to get the job done quickly and assist clients in best-using equipment according to their unique needs. If you need a printer repair maintenance partner, look no further—call GREENAN today.